Frequent Questions

Have you ever had a question and didn’t know where to find the answer? If so, you’ve come to the right place. This section is a compilation of answers to the questions most commonly asked by our constituents. Just start by following one of the links below.

If you can’t find the question you wanted to ask, don’t hesitate to contact us.

  1. What is the Center for Financial Health?
  2. How does the Center for Financial Health differ from a private organization?
  3. What is the Role of a Housing Couselor?
  4. How are Housing Counselors Certified?
  5. What is your organization's privacy policy?
  1. Center for Financial Health inspires a lifelong commitment to financial wellness by providing tools and resources for people to make empowered decisions about money and housing.

  2. As a nonprofit organization, we derive our assets from many donors rather than charging clients for services provided. We have a broad charitable purpose and a demographically diverse, non-compensated Board of Directors. Because we are a public charity, we receive more favorable tax treatment, do not pay excise taxes on income and have more flexibilty in our operating ability.

  3. A housing counselor is someone who will assist families and individuals in becoming first-time homeowners and in remaining homeowners once they have a house. As a HUD-approved counseling agency, we provide both homeownership counseling and financial literacy training to renters and homeowners.

  4. Our organization proudly adheres to the National Industry Code of Ethics and Conduct for Home-ownership Professionals and agrees to provide quality education and counseling to every client.

    Each Housing Counselor has years of experience in lending and/or real estate and is independently certified in all areas they are providing counseling and/or education. Continued education is a requirement for all staff members.

  5. Our organization takes our privacy policy seriously and takes steps to protect and ensure the safety of our clients and supporters. We do not sell or otherwise disclose information about our clients or supporters outside of our immediate organization. This policy has no exceptions. We do not sell or exchange your information with any other organizations, public, private or nonprofit. Fore more deetailed information visit our Privacy Policy Page.